enigma

I had exactly the same experience when I submitted my last 90 day report online. I had been using online 90 day reports successfully for over a year. I received a rejection email saying that I should report to my local Immigration office, which is Chonburi Immigration. They issued my 90 day report without question.

Reporting office is Chonburi Immigration in Jomtiem. I was able to use the old online system until about May 2021 after which every time I tried to do a 90 day online report, I got a message asking me to report to my local immigration office. That continued to happen until this new system started.

I also had a successful result. I had my password issued in December, and I logged in this month, 15 days before my 90 days renewal was due. I filled in the required information and emailed in about 10am. Received an instant email acknowledgment. Approval email with attached slip for stapling into my passport was received by email about 4pm that same afternoon. Note that the new 90 days started on the expiry date of my previous due date, so there was no disadvantage in applying 15 days early. Also some information is no longer required, such as flight number of arrival aircraft or arrival card number.

It worked for me the last 3 times, but not this time. I get the contact your local office message. I have renewed my Retirement Extension since the last time it worked. I tried Microsoft Edge and Google Chrome to no avail. I've tried for 3 consecutive days, starting from 12 days before due date, still no luck. Eventually I rang the Immigration Hotline and the lady tried to be helpful, taking me through the possible reasons, such as new passport, leaving the country, trying a different browser. Then she gave up and supplied me with the telephone number of my local immigration office, but I've decided just to go there and get it done.