Hi. I have an account with Bangkok Bank in my name only. Was used for my extension of stay when I lived there. I'm now in the States with my Thai wife; we've continued using the bank account remotely with the app on my iPhone to send money to in-laws, pay Thai bills, etc. Have made at least 1 transaction per month for the past 2 years. I have also deposited money remotely when exchange rates were good.
Today, we wake up to find out we're locked out of the account. It had some screens on how to restore access with your bank book, ATM card, and PIN number -- we have all of those. But each method failed. Of course, if we try too many times, we'll end up super-double locked out so we've stopped trying. But to be clear -- I know my ATM PIN, my online Bualuang PIN, and have both the ATM card & bank book in hand.
Sounds like they will want me to march into a local branch with PP in order to unlock the account -- kinda tough from 7000 miles away. Has anyone successfully navigated this problem, to unlock an account by phone or whatever? I know how intransigent & unreasonable banks can be on this matter. Thanks