Thanks Ubonjoe, that was also my understanding. I guess, rather than trying to check what the problem is the officer gives the "no have" response. The problem is that I really do not understand what the problem is as I have done this many times before without any problem (in Bangkok). We had to get new non-O (retirement) visa last year (due to corona not being able to go back to Thailand) and I knew that you cannot do the first 90 day report report online but why it does not work for the 2nd time report is a puzzle.