RandolphGB
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Service charge when redeeming app points at Coffee Shop
RandolphGB replied to RandolphGB's topic in General Topics
I wanted to update people on the outcome of this case. The Coffee Club Thailand head office confirmed that there is no service charge when points are redeemed on their app. The 12 Baht charged by the branch on Sukhumvit 11 was a breach of their own terms and conditions. The manager refunded the 12 baht and made an apology. Now, this isn't about the money, or the fact that the staff chased after me so it looked like I was trying to leave without paying. When I returned to dispute the service charge, every one of the staff were insistent that making a service charge for the 'free' drink was correct. This is despite me explaining to them that I had redeemed points in the same branch just a couple of weeks earlier and not been given a service charge. Indeed, I've redeemed points on their app at branches around Bangkok and the rest of the country without ever having been made to pay a service charge for the free loyalty reward drinks. Unfortunately, cases like this are symptomatic of Thais in almost every walk of life, but particularly in the service industry. When they don't know the answer or they do things incorrectly the simply come up with some fabrication or nonsense explanation (translation = BS) for what they're doing. The majority of Thais accept what they are told in these circumstances without questioning it. It's always the customer that loses out. I would implore everyone never to accept the words that are told to them in Thailand question them critically and rationally. -
Woman apologises for provocative photos at Rama I monument
RandolphGB replied to snoop1130's topic in Isaan News
This significantly improves the view of the monument. -
Service charge when redeeming app points at Coffee Shop
RandolphGB replied to RandolphGB's topic in General Topics
I've read them. No mention of service charges being added when points are redeemed. -
Service charge when redeeming app points at Coffee Shop
RandolphGB replied to RandolphGB's topic in General Topics
We're all 'working people'. Stop the patronizing attitude that just because people come from semi-developed countries it's ok for them to cheat. -
Service charge when redeeming app points at Coffee Shop
RandolphGB replied to RandolphGB's topic in General Topics
If a cafe can wrongly charge 12 baht to one person for one 'free' coffee, they can do it for other items, to other people, on other days, which in a year adds up to significant amounts. -
I've used the Coffee app for the reward points for a while and never had problems. But at the weekend I used the loyalty reward points to get a coffee from the branch on Sukhumvit After finishing the the drink, they brought a bill for the 'service charge' on the initial coffee price. No actual money was exchanged for the one 'free' coffee but I had to pay 12 Baht service charge. This has never happened before in any branches of the cafe when using their reward points. It also makes no sense to add a service charge to something that's 'free'. There are no mentions of this in their app terms and conditions. What are the legalities surrounding this? Has anyone had a similar experience with this company.
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We can't post the real reason. This forum doesn't allow.
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Bangkok airports hit turbulence: Ranked among world’s worst
RandolphGB replied to webfact's topic in Bangkok News
Passengers having their legs chopped off by the travelators and fliers smuggling live animals onto planes probably doesn't help. Those things and the multi-billion dollars of corruption that goes hand-in-hand with state-run airports in Thailand. -
Violent clash between Thai and Filipino trans groups rocks Bangkok
RandolphGB replied to webfact's topic in Bangkok News
Thai cops overpowered by a bunch of screeching men in frocks. Typical of the pathetic native police as soon as they're faced with the slightest conflict instead of having their boots licked while being handed cash. -
Ordinarily it would take a generation or two before the country changes. The current graduates who are reasonably intelligent and open minded would replace those in senior positions in all walks of life. But in Thailand, the army and police are given the best jobs in any influential positions. Usually because they bribe their way up the ladder. Everything in Thailand for the last 70 years has been about the army retaining power. Move Forward knew this and it's why they wanted to reduce the power of the military.
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Suvarnabhumi Adds More Staff To Prevent Malfunction
RandolphGB replied to webfact's topic in Bangkok News
A rare commodity here. -
Buriram yoga teacher exposes photographer’s sexual harassment
RandolphGB replied to snoop1130's topic in Isaan News
Why doesn't she report it to the police and not social media? -
Nothing will change until a Westerner with an executive level career in the aviation industry is hired at Thai Air and AOT. Not some room IQ army generals or do-nothing Thais who've paid for promotions.
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Three hours will be enough to check in, go through security and passport control and have a coffee before the flight.
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Heroic Thai rescue worker saves baby elephant with CPR
RandolphGB replied to snoop1130's topic in Eastern Thailand News
Congratulations on recycling a story from three years ago. -
Thai herbs: Nature’s secret weapon against deadly PM2.5 dust
RandolphGB replied to webfact's topic in Thailand News
They are able to but unwilling to. It would require time, money and effort to tackle the problem. Plus it would cause higher costs for big agribusiness and ultimately the consumer. Every problem in Thailand , literally every one of them, comes down to laziness and greed.