I ordered a sports massager from amazon, it arrived in bangkok, I was told by customs and excise I had to have a medical certificate from a hospital for them to deliver, within two days Amazon realised the unusual action by customs, immediately sent me a refund and an apology with a £10 voucher for my troubles, they took care of the return which I thought was good service. Note amazon refunds said they had never encountered this before in any other country lol