I confirm that, most in my extended Thai family avoid Amphur and similar offices like the plague. Main reasons:
- Less than clear answers.
- Citizen often enough they know the answers given are wrong but any attempt to query the wrong answer ends up in abuse.
- Demands for money.
On the other hand my Thai son won't bide the above. Example, he took his Thai wife and 2 kids (14 and 11) to the local passport issuing office (Northern Thailand province). Aim: get new passport for himself (current p.port soon to expire), new passports for wife and 2 kids).
Initial response was negative all round.
Various excuses. Some e.g.'s : Son had 2 passports issued previously, p'port lady said 'too many, you have exceeded the the total allowed. have to wait 5 more years' Wife (30 years old, had every document invented with her. 'Cannot, her mother needs to sign that daughter can have a p'port'. Mother 500Km away.
2 Kids 'too young cannot issue p'ports (14 and 11)'. Son noticed an old uni friend walking away from the counter, his very young daughter 3 or 4 years old looking at her new p'port. Son asked his buddy if he would show his daughters p.port to the p.port lady son had been talking to.
Result lots of abuse. Supvr came to see what the problem was; son had to get strong with the errant p.port officer ant tell her to stop talking and listen. Supvr confirmed that kids can have a Thai passport from 1 day old. And confirmed son's wife had sufficient document to get pp.port issued on the spot. And confirmed there is no limit on how may total passports can be issued to a Thai person.
Supvr took son to another desk and monitored the immediate issue of all the passports: son, wife, 2 kids.
Son then insisted on an apology from the errant officer which came quickly when the supvr instructed her to apologize.
She tried to give an excuse 'I've been busy all week and I need a quiet day'. Supvr told her her comment was unacceptable and to apologize to my son and his wife and then go home and wait for a phone call from the suprvr whether she was dismissed.