Hi, Thx for the suggestions, on my Smart TV I just connect through their website, the same on my laptop and phone, I have tried lower resolutions and their different servers but to no avail unfortunately, I used to have their box but found I was getting the same results when I just logged on to their website, perhaps I need to return to their box through the VPN.
I detest dealing with True but at this point and being an avid football fan it seems I have to pay the price!
I think what may be the root cause is that I'm not really getting what I pay for with 3BB.
Again many thanks for the help.