Ford Fantastic

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Having been reading all the negatives about Ford servicing and under-performing mechanics, I have to relate my recent experiences with Ford over my Everest.

There was a recent recall over engine setup software and I asked while this was being done for the Sync 3 to be updated as I had seen from both the US and Oz, they  had received updates. The update (3.4) was duly applied  and the map section at last showed the extension to M7 that ended in Ban Amphur. A couple of days later I noticed using the USB as the music source, it would revert to the FM upon engine start as against the original version which would restart from the player / point you shut down the engine at. Ford sent out their (so called) rapid response team to sort out the problem and repeatedly checked - All was OK for me. I have to say, having been a Fortuner and Captiva owner I have never had so much attention from the brand to sort out a problem with their product. I should say that I had emailed Ford Thailand previously (twice) querying the best Ford servicing unit because of all the complaints I was reading re the local dealer. So bottom line, this attention / detail to customer complaints / requests, has really impressed me. The moral of the story I guess is query / complain directly to local HQ - not the local dealer.