BKK bank mobile banking setup very slow, normal?

[losable]

I have had a BKK bank account for many years.

 

I went to my local branch to setup the mobile banking app and had to sign over 10 forms, and the bank employee had to ring support to get help as how to update my account, which required about three account status changes.

 

Anyway, they said they would contact me in two weeks to confirm the mobile banking setup...but I am still waiting!

 

I tried ringing the branch, but no-one actually answers the phone, which I suspected to be the case as I have never seen anyone actually talking on the landline phones in my many visits over the years.

 

My question: is this normal, in any way, for old accounts or a result of the recent crackdown etc?

 

Any feedback on people setting up the mobile banking app would be greatly appreciated.

[madone]

i realize this suggestion my seem very revolutionary and come out of left field, but why not venture by your  "local" bank and ask them in person?

[scubascuba3]

It's unusual, usually bank app is set up in minutes, must be an issue with you for some reason, go back to your branch

[bamnutsak]

7 hours ago, losable said:

they said they would contact me in two weeks to confirm the mobile banking setup

 

When was this?

 

Did they say how they'd contact you?

 

Like others have suggested, it might be best to revisit the branch.

 

There many interdependencies with BBL, facial scan, phone number name matches account name, Know Your Customer details, accurate contact details (incl. phone and email).