You may or may not be aware but sky changed their sports channels recently. I contacted Pulse TV to ask if they were going to include the extra channels last week-end. They said they would let the developers know. They even asked for a list of the channels, there was a clue there!! Today I contacted them again as there were no changes to the list of channels available.This was my chat with them, their answers are in italics:-
Will you have sports mix tomorrow so the final of the lions vs crusaders can be watched
is that a new sky sports channel?
One of them
currently the license we pay for our channels only covers a certain amount so to add another channel we will need to take one away. I'll forward this to the developers so its possible they will add it
The changes were announced several weeks ago I find it sad that nobody is proactive this should have been dealt with already
the changes were that sky sports 1 now became sky sports main event, sky sports 2 became sky sports cricket. sky sports 3 became sky sports golf and so on. we only ever had up to sky sports five which became sky sports main event. sky sports mix is a new channel and as I said we only had up to sky sports 5
You have two sports channels on twice
we paid for channels up to sky sports 5 and we still have them just under the new names
One HD one SD
different suppliers if one goes down we have from the other supplier
I need to change to another supplier then, this is totally unacceptable
And this message will be put on Thaivisa for all to see.
Very unhelpful I now need to find another supplier any ideas.
Hi "the brit". In Response, I just thought I should add the rest of the conversation we had on the Tech support chat.
And this message will be put on Thai visa for all to see
Mark:
That's fine. We never said we would be adding all the sky sports channels and although we are under no obligation to, they still may be added. This is like a customer asking why we haven't added HBO and you know the reason. If this is unacceptable then as I've said you can write to[email protected]and they will refund you for any subscription not used. We can't be any fairer than that right?
Although we cannot be dictated to about what channels you want us to provide, We always make every effort to accommodate our customers and provide a better service for all. Again (as per the chat we had) If it's possible for the channels to be added then we will do our best to add them. The last thing we want is an unhappy customer and as you were told, we understand if this is unacceptable for you and a refund would be given.
We apologize for the way this has made you feel and if you would still like to seek other IPTV companies for your entertainment then we wish you every success.
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pulsetv.net
in Audio Visual AV
Posted
Hi "the brit". In Response, I just thought I should add the rest of the conversation we had on the Tech support chat.
Mark:
Although we cannot be dictated to about what channels you want us to provide, We always make every effort to accommodate our customers and provide a better service for all. Again (as per the chat we had) If it's possible for the channels to be added then we will do our best to add them. The last thing we want is an unhappy customer and as you were told, we understand if this is unacceptable for you and a refund would be given.
We apologize for the way this has made you feel and if you would still like to seek other IPTV companies for your entertainment then we wish you every success.