tribalman

On 10/22/2019 at 6:49 PM, Cyama said:

Sent money mid September. After 2 weeks, I found out it wasn't processed. On 7th October, an email reply said that refund will be made in 3-5 business days. It's been 12 business days and I was told today that they will facilitate the refund within this week. Now tell me, which delay has been resolved? Last transfer I made in July also took more than 12 working days. Very disappointed. And please don't tell me usual 'We will try our best'. I've heard that more than 15 times in the last 3 months. My money has been with Deemoney for over a month now. You are beginning to look like a fraud. Please prove me wrong. Yes, within this week.

Any update on your refund?

11 hours ago, BritManToo said:

What if they refuse you re-entry, after a trip out, and all your money is in a Thai bank account?

Seems you're just exchanging one risk for another.

You can transfer a million bht a day from your thai bank account to your home countries bank account using the online app

6 hours ago, Pib said:

tribalman,

  Any specific reason given my deemoney as to why the money never made it to the Oz bank since deemoney still supports transfer to Oz according to their website? 

 

  I know deemoney made gave a vague reason above for transfer difficulties lately.  Just wondering if they gave you any more specifics you are willing to share in your correspondence/calls with them.

After waiting  a few weeks for transfer i went into their office in soi 8 sukhimvit and was informed by them that they had being trying to contact me. They had to return my money back to me has they were no longer able to transfer to australia.

It has only been the last week or so that they have re started the the australian transfer portal

Day 7 and i finally got my money back into my thai bank account, it was over 200000bht so it was quite a stressfull period considering i sent the money to deemoney 21 days ago

So after reading reviews of dee money it seems they are getting alot of people worried about the safety of their transferred funds.

I am now waiting 6 business days for a refund of funds back to my thai bank account, thats after waiting over 14 business days for the money to go to my australian account.

Looking on other review sites there are alot of angry customers waiting for returns of funds. 

A pity, this was a good service once.

10 minutes ago, DeeMoney said:

Thanks for the question. Yes, service to the UK and USA will be restored. However, as for the timeline we are not sure as it is out of our control. 

 

 

Hi Tribalman, thank you for the feedback. During August and September we encountered technical difficulties which as of 4th of October has been resolved. Should you transfer at this moment, it would not take more than 5 days. 

 

We agree that money transfers are serious matters and any form of delay is an important issue. This is why we dedicate our resources on minimizing delays and improving our services even further. Such improvements include fully online registration, but no promises on when it is coming.

Thanks for response.

We are looking forward to sending the money again, but we are still waiting for the original funds to be returned to our thai bank account which you haven't done yet.

On 10/4/2019 at 10:07 AM, DeeMoney said:

Hi all,

 

We apologize for the delays and the temporary suspension of service that has happened the past month. All services have resumed and transfers to the current 14 countries are operational as usual.

 

We are actively working on increasing the amount of countries available through our transfer services. We are unable to share additional information as it is confidential, but it is going in the right direction. Being transparent with our customers is one of the things we aim to achieve going forward. 

 

Thank you for using our services. And PIB, the OP, thank you for answering questions on our behalf, we highly appreciate your efforts.

 

beep boop I am not a bot

Hopefully up and working properly soon

We have used dee money for sending money to australia, in the past it was very good.

There customer service has always been quite good.

However our last transfer had to be cancelled by deemoney and funds are in the process of being refunded to our thai bank.

We were promised 3 to 5 business days, it is 5 days now and have not received funds.

This money is needed for my wifes daughters school funds.

As you can imagine she is getting  quite upset and threatening all types of retribution

I know a lot of expats who have used dee money in the past and a company is only as good as its reputation.

Hopefully this is only a glitch as we do like using their service.

We will update the forum again soon, hopefully with a positive outcome with deemoney.