ianguygil

I work for Bangkok Bank. How do you know what our reason is?

22 hours ago, bamnutsak said:

I had problems when I tried to enable a NEW phone.

 

The first step (now, step one of three) involves entering your passport number and DoB.

 

Message:

 

Unable to proceed

 

Your identity information at the bank is no longer up to date.

 

Please bring your citizen ID card or passport to any Bangkok Bank branch and contact our staff. (RA02).

 

 

Off to the branch tomorrow to verify if my current passport is registered.

 

 

FWIW, for the SCB Easy app it took ~ 90 seconds to enable on the new phone.

 

 

 

 

It may be that your information at Bangkok Bank was expired whereas your data at SCB had not. It depends on when you did each of them. Comes down to the old Causation v Association when understanding any problem. 

We are just complying with the regulations which is not optional. 

On 5/30/2024 at 6:48 PM, thainet said:

Less than Android 8 was back in the Stone age.

Just to be clear, we often have to "sunset" a version of ANDROID (and less often iOS) based on known security defects or on the lack of support for a newer technology. Other drivers which are less important are the number of users on a particular version, because the testing of new functions and the regression testing of old functions, while automated, is time consuming. Most people update their phones every 2-3 years so this normally affects a very small number of people (the sunset of an older version of ANDROID). 

On 5/30/2024 at 11:54 PM, Mike Lister said:

I receive US SSc direct to Bangkok Bank and there are no restrictions for me and I make transfers every month. I have read that there are certain types of accounts at BB where US SSc payments can only be transacted over the counter but I can't remember why. It's an anti-fraud measure of some type. I'm sorry I can't be more helpful, perhaps others can add some more words to what I tried to describe.

As Mike correctly says, there are some circumstances and some accounts where the US SSA requires us to have the person turn up to ensure they are not dead and to prevent other fraud. Honestly I don't have the detail on this, and I can get somebody to give an explanation that I can point to here. However, please note that we are the only Thai bank will a banking license in the USA and the only Thai bank authorized to process such payments straight-through without any manual intervention. And as both a moral and ethical bank we adhere to all regulations. There is no "wiggle room" with us on this which is how we intend to be. 

So please do contact me as Mike says below if you need help. I am already dealing with Barry via my official Bank email - which I will not post here. If you want to contact me please do so initially via PM

Thanks, Mike. 

Ian

19 hours ago, Caldera said:

 

Well, the OP just pointed out something that I'd consider a major disadvantage: Thailand gets millions of tourists per year who can't participate in PromptPay, because they can't get a Thai bank account.

 

Nothing to do with evading the authorities.

Tourists can use cash or card at those few vendors who won't receive cash - like STARBUCKS - they can use a card. Even for small amounts. No country would base their decision on a strategy like trying to formalize the economy on the needs of tourists - even if a major sources of FX revenue. You can just see the huge acceptance and growth in the use of QR Codes by the Thai public to see how popular this is. We see 40% annual increase in volumes with a combination of both more customers and even more markedly each customer using the system more frequently each day largely for QR based payments.

I would predict that QR will be replaced by some national or international contactless solution similar to APPLEPAY or GOOGLEPAY but without the exorbitant fees involved. Again, QR in Thailand is free. And (almost) every phone has a camera. 

I would note that there are many more stores in the UK and in the USA who do not accept cash than there are in Thailand. QR is largely offered and embraced as an option with cash still welcome. In the UK that is not true 

Please see this thread. I helped RrtiredThailand. If you need to move a large amount - in the millions of Baht - we can give you a special rate. And as I said I have helped many people on this forum over the years. So PM me if you need to move a large amount. A few hundred thousand Baht will not qualify. This is like buying Wholesale and not Retail.

6 minutes ago, RetiredThailand said:

Thank you so much Ian much appreciated 🙂 Im estimating I would need to transfer around 6Million Baht to Thailand to build a home

Then you should get an FX contract from us and a better rate. PM me please and I will give you my email (please do not share) and then somebody from in the GPS group will deal with you. Thanks

Please give a rough idea of the amount that you plan to move. If this is over about $60,000 USD, you are better to negotiate an FX rate with us (Bangkok Bank) in Thailand. It is like buying Wholesale v Retail. Then when you send the funds it will refer to this FX arrangement and you will get that rate. But it does need to be above an certain fixed amount. Building a house varies widely in cost and I have no idea of the amount involved.

If you go to a branch or to our HQ on the 2nd floor you can ask them for details. This is not complex.

PM me if you want more details and I an refer you to the Global Payments group who will deal with you directly. Thanks

It is NEVER beneficial to move a foreign currency to THB offshore in a developed country (maybe ok in Myanmar, Lao or Cambodia)

Ian

I didn't read this whole thread so please excuse if already answered

There is no need to open an account. We do offer accounts but the are not FDIC Insured. And as I said no need if you  just want to move funds. This link will help. If you still need help the please PM me

Ian

Transfer money from the US to Thailand via Bangkok Bank’s New York branch

I will get you the actual requirements from our Consumer Banking people, hopefully with a link to our Website so you can bring this with you. 

10 hours ago, wpcoe said:

Thanks for that generous offer, but I'm already committed to a Thai paralegal to represent me at the Land Office and then to forward the money to me.

Understood

For anybody in the UK you an contact London Branch, in the USA you can contact New York. Contact details are on our Website www.bangkokbank.com 

You can contact our branch in New York and possibly they can help you. Please PM me and I can get somebody to get in touch with you

Ian

1 hour ago, ignis said:

Odd, maybe need to go into another Branch, my local Branch said cannot...  I took both phones into the Branch....  Samsung Android 9 and Vivo Android 10

 

Bit confused been with Bangkok Bank 24 years !!  it did work on both phones but suddenly stopped about October last year

 

Looked on Bangkok Website updated 20 Dec 2023.......  

• Android 7.0 or higher required

To enhance transaction security and application efficiency as well as support new features, upcoming Bangkok Bank Mobile Banking versions will only be supported on iOS version 13.0 & above and Android version 7.0 & above from September 21, 2023 onwards.

Bangkok Bank Mobile Banking

On 1/9/2024 at 11:36 AM, ignis said:

what I understand from Bangkok Bank, it stopped working on my Android 9 and Android 10 smartphones = had to go into a Branch = still will not work.

 

REASON they say.. For security, Bangkok Bank Banking can be used with a mobile phone or tablet with supported operating system version 11. or above .. 

 

I do not need a newer Android phone  !! ?? .

 

So far NO problem with my SCB app.      just a pain have to go to ATM and transfer money into SCB  to pay water + electric and Internet every month

It is iOS 11 for APPLE and ANDROID 7 and up for other phones

1 hour ago, ignis said:

what I understand from Bangkok Bank, it stopped working on my Android 9 and Android 10 smartphones = had to go into a Branch = still will not work.

 

REASON they say.. For security, Bangkok Bank Banking can be used with a mobile phone or tablet with supported operating system version 11. or above .. 

 

I do not need a newer Android phone  !! ?? .

 

So far NO problem with my SCB app.      just a pain have to go to ATM and transfer money into SCB  to pay water + electric and Internet every month

Without any specifics I can't really answer, ANDROID is a hard one because it is Open Source. Most (80%) of our customers use ANDROID and the vast majority have no problem. If you look at SCB or KBANK on Play you will see many issues with it not running on certain devices too. 

I would call 1333 to get some more expert help or I would send me your details I can get someone to help you. Please do so ONLY via PM not on this public forum. 

SCB uses FLUTTER for ROBINHOOD which is designed to use a Canvas to prevent such problems, but even that App has problems if you look on PLAY. So as I said, ANDROID is a challenge

We support from ANDROID 7 up I believe. 

On 1/5/2024 at 5:08 PM, Pib said:

Question regarding adding a new mobile device...or maybe I should say activating Bangkok Bank mbanking on a new phone...I going to upgrade to a new phone over next few months. In the Bangkok Bank mbanking app there is a menu/setting that shows the mobile device you currently have activated to work with the banking and there is a Delete button allowing you to delete that device.

 

Here's my question: to activate the Bangkok Bank mbanking app on your new phone must I first go into my old phone and delete it in the menu OR by activating the mbanking on the new phone that process will automatically delete the old phone.

 

In your response above it implies it's an automatic process but I'm not sure.  Thanks.

Actually I have no idea, let me ask my team. When I did it recently I did not really take note of all the steps but it was really quick. I will ask and get back to you. I used to have 4 or 5 phones registered before this BOT regulation. 

On 11/28/2023 at 8:03 PM, Pib said:

 

To ensure I understand where you say, "...you can use the app to delete an "old" phone profile...," do you mean deleting the old profile by doing this on the old phone OR doing it from the new phone?   Of course this assumes you still have the old phone and app installed on it.   

 

In the app under gear icon setting there is a menu titled Application, Device Management which currently shows my phone....I only have the app installed on one phone.  And there is a Delete button next to it which apparently would allow you to delete the device which would probably at the same time stop the ability to log onto the app until you set it up again like with a new phone.

 

 

 

 

The Bank of Thailand no longer allows banks to provide Mobile Banking on multiple devices. So we need to limit it to one active device. So when you add a new one the old one is deactivated.

22 hours ago, The Fugitive said:

Have known someone else in same position although he was in U.K. Apparently, apps can recognise that the device you're trying to install it upon isn't a mobile phone.

We protect against VM's which is a hacker tool to run various kinds of attacks. We use multiple approaches to detect this

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