Privacy Policy

At ASEAN NOW, we prioritise your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to ensure your data is protected.

1. Information We Collect

When you visit ASEAN NOW, we collect several types of information:

• Personal Information: Information that identifies you as an individual, such as your name, email address, IP address, and any other details you provide when you register on our forums or subscribe to our services.

• Log Files: Like most websites, we automatically gather data contained in log files. This includes your IP address, your Internet Service Provider (ISP), the browser you use, and the time and pages you visited on our site.

• Cookies and Web Beacons: We use cookies to improve your user experience by storing preferences, enabling certain site functions (like login), and tracking user behaviour for analytics. Cookies may also be used by third-party advertisers on our site. For more information, you may refer to our Cookies Policy.

2. How We Use Your Information

The personal information we collect is used to:

• Provide, operate, and maintain our website and services.

• Improve and personalise your experience on the website.

• Understand how you use our website and to provide analytics.

• Send you newsletters, promotional materials, or other forms of communication if you have opted in.

• Protect our website from fraudulent or malicious activity.

3. Cookies and Tracking Technologies

We use cookies to personalise your experience on ASEAN NOW and to improve site functionality. The cookies we use may include:

• Essential Cookies: Necessary for the operation of the website.

• Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve site performance.

• Functional Cookies: Remember the choices you make, such as your preferred language or region.

• Advertising and Targeting Cookies: These are used to deliver relevant ads to users based on their browsing history.

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the site.

4. Third-Party Services and Partners

We work with a number of third-party service providers who help us maintain and improve the services we offer. These providers may collect data on our behalf and have their own privacy policies:

• Google Analytics: Used to track website performance and user behaviour. Google Analytics collects data about your interactions with the site, such as page views and time spent on the site. Google Privacy Policy.

• IPS Spam Defense: We use the IPS Spam Defense Service to filter out potential spam by checking the email and IP addresses of users registering for an account. This helps us keep the community free of spam. IPS Spam Defense Privacy Policy.

• SendGrid: Our email service provider, SendGrid, processes and delivers email communications on our behalf. SendGrid Privacy Policy.

• hCaptcha: We use hCaptcha to protect our site from spam and abuse by distinguishing between human users and bots. hCaptcha collects information such as IP addresses and user behaviour. hCaptcha Privacy Policy.

5. Google DoubleClick DART Cookies

We may use DART cookies to serve ads via Google’s DoubleClick service. These cookies are used to show ads tailored to your interests based on your previous browsing activity. While DART cookies collect non-personally identifiable information, you can opt out of personalised ads by visiting the Google Ads Settings.

6. Your Rights

As a user of ASEAN NOW, you have certain rights over your personal data, including:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete information.

• Right to Erasure: You can request the deletion of your personal data, provided that it is no longer necessary for the purpose it was collected.

• Right to Object: You can object to the processing of your data for specific purposes, such as direct marketing.

• Right to Data Portability: You can request that your personal data be transferred to another organisation.

To exercise any of these rights, please contact us at [email protected].

7. Data Security

We implement robust security measures to protect your data from unauthorised access, use, or disclosure. These include encryption, access controls, and regular security assessments. However, no online service can be completely secure, and we cannot guarantee the absolute security of your information.

8. Retention of Personal Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. When your personal data is no longer needed, we will securely delete or anonymise it.

9. Children’s Privacy

ASEAN NOW is not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

ASEAN NOW
219/59 Asoke Towers, 15th Floor,
Soi Sukhumvit 21,
Khlong Toei Nuea, Watthana,
Bangkok 10110
Email: [email protected]