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lwilk

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    Chevrolet Main Dealer Repairs - “ What could go wrong ! “

    in Thailand Motor Discussion

    Posted

    Chevrolet Main Dealer Repairs - “ What could go wrong ! “


    If a Chevrolet Main Dealer diagnoses your car problem incorrectly and changes lots of parts, even changes the same parts twice in a period of six months apart and this still doesn’t fix your problem, then, you MUST Pay for what I believe was their mistaken and bad diagnosis ! I asked a Chevrolet main dealer for a refund for parts which I considered were changed erroneously, parts which didn’t solve my problem, but a refund was declined.


    My car has had a problem for over 6 months, that is, engine was stuttering as if running on 3 cylinders, but only when the engine was first started and then clearing after 1 minute. Six months ago I took the car to a Chevrolet main dealer, they changed electrical ignition parts, but the problem was not resolved. Six months later the car was taken back for exactly the same problem, to the same dealer, the same electrical ignition parts were changed yet again and also were other engine sensors. The car was returned to me ‘as repaired’ several times and then immediately had to be taken back to Chevrolet as the problem was still not solved, there was no improvement. In this loop of ineffective repairs, each time new electrical parts were requested for changing and they were approved, I had presumed I was receiving expert advice from Chevrolet. Eventually the Chevrolet main dealer called me and told me the problem was a problem with the car engine's cylinder head. This final diagnosis was in my opinion the only original fault on my car and the previous ignition component replacements were but incorrect guesses. I understand that to find a car fault; it is often necessary to change parts to identify the cause, but I do not expect customers to be invoiced for parts which are not necessary to resolve their problem. Please note, I asked only for a refund for erroneous parts changed, and not the charges for labor.


    Having been declined a refund, I contacted Chevrolet Head Office, Customer Services Division with a detailed description, and this was their response:


    Because, I had authorized their Chevrolet main dealer to change all the parts that were replaced, thus the onus fell on me to pay for them. I then asked Customer Services, in the event of a bad diagnosis of faults is the customer still liable to pay for such a mistake or does any responsibility fall on the dealer ? I have asked this question at least 3 times and have not received an answer. I explained to Head Office Customer Services that I had expected a professional diagnosis and did not expect to be charged erroneously, my authorization for the purchase of parts was but a financial limit approval based only upon what I had presumed was an expert diagnosis. Never, was I ever told during authorization approval calls that the replacement of these parts was not a guarantee to resolve my problem, but simply a fault finding guess.


    Summary from my conversations with Customer Services, Chevrolet Head Office.


    Chevrolet Head Office Customer Services have not arbitrated, nor passed an engineering opinion, nor stated if a customer should be responsible to pay for parts erroneously changed. Chevrolet Head Office Customer Services have implied that a customer is responsible for erroneous parts changed. They refer me to talk to their main dealer who so far declined to refund and states that all parts changed were essential changes.


    Chevrolet Head Office Customer Services were informed that I retained all the changed parts and that these parts could be either tested, or returned and replaced as they were originaly fitted and this would confirm their condition and their absolute need for replacement. Chevrolet Head Office Customer Services has not expressed any comment to this proposal.


    Chevrolet Head Office Customer Services have contacted me by phone, but have declined my request to reply to me in writing with their response.


    Chevrolet Head Office confirm that in this case they do not support a refund, even if the parts were changed in error.


    Car was serviced at Chevrolet, Pattaya, Thailand.




    Day trips from Pattaya?

    in Motorcycles in Thailand

    Posted

    If I were you, I wouldn't start from there !

    But Ancient City in Samut Prakan or Chachoengsaw has some interesting temples one with a bats ( Wat Pho Bang Khla ) or Ang Sila where they make stone pestle and mortars etc and has a very colorful Chinese temple, Satahip has a turtle nature reserve.

    ICJ begins reading verdict of Preah Vihear dispute

    in Thailand News

    Posted

    Last time I visited this temple, I was stopped on the Thai side and asked to pay to enter a National Park, then 500 metres later I was stopped and asked to pay for entry to the temple this still being on the Thai side, and finally the Cambodians rightfully asked for some money to enter the actual temple.

    I wonder did the ICJ rule on extortion entrance fees ?

    • Like 1
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    Repeated request for O-negative blood in Pattaya

    in Pattaya

    Posted

    Have just gone to donate at 8 pm.

    Front Desk at Hospital knows NOTHING about this, so I left them my phone number.

    They called me back and said not needed tonight, but tomorrow they would like to have blood donated. ( 9 to 4 pm )

    I was told to contact the blood bank when at the hospital

    • Like 3

    Teaching Thai - a prohibited occupation?

    in Teaching in Thailand Forum

    Posted

    I have been learning Thai for many years and the more I advanced, the harder it became to find a teacher here in Thailand because of their spoken English, even with a degree in English, they speak jibberish English and hence can't really explain anything in depth.

    Sorry not sure if a Farang can teach here or not, but given that is possible, then how would grade such teachers ability and skills in Thai - Status Unknown to say the least !

    I was taught Thai at first at SOAS, University Of London by an english lady with a PHd in Thai

    So if you want to learnt advanced Thai; then go to England is my advise.

    • Like 1

    Kasikorn K Cyber Banking Spam

    in General Topics

    Posted

    Kasikorn Bank warn you on their web site about getting phishing emails, stupidly they keep
    sending me advertising emails, today it was “win an ipad” day. I have sent KBank
    an email telling them they are increasing security risks by sending unsolicited

    advertising messages, a bank should not do this.

    Especially as they put personal details into the email.

    I contacted them by email, and asked how do I get Kasikorn to stop sending unsolicited

    advertising to me by email and explained the problem.

    I received a reply telling me if I want to cancel my account I can’t do this by email!

    Ah yes – Kasikorn the same, same but different Bank



    Buying A Condo - Complications

    in Real Estate, Housing, House and Land Ownership

    Posted

    The advice posted above is lethal !

    Dont put it in a company name - that is plain illegal and at some point in time all these companies will be investigated and fall fould. Simply put it in your name ONLY. If you can not do that then go find another condo !

    DONT DONT EVER give money to lawyer here - You go to Land registry on the day of completion and YOU give the money ( bankers draft ) to the owner once you are convinced the officials at Land Registry are transferring it into your name. I for sure know of stories of clients funds being stolen by "Lawyers" !

    It sounds to me like your story might indicate a scam be very very careful

    • Like 2

    UN's Highest Court To Rule On Thai Troop Withdrawal

    in Thailand News

    Posted

    My last trip to the Temple went like this:

    Stopped at Thai National Park boundary, you must pay a park entrance 500 Baht fee, then stopped 2 miles down the road again by Thai officials as you must pay to enter the temple area, then stopped by Cambodians who rightfully deserve payment to enter the temple.

    Considering the temple is in Cambodia; the Thai side collects even more in entrance fees than the Cambodians do. Can someone please submit this to the ICC as well !!!

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