dahagla

I booked a room for 2 nights recently on Agoda, paid it initially with the promptpay service. Got a timeout message from Agoda immediately so booked the room again by credit card. Room confirmed by second booking, all good. BUT: both payments were deducted from my account, the first one despite receiving an error message and subsequent cancellation of that room booking, the second one regularly by credit card. Upon calling Agoda call center they told me, the amount should be refunded shortly. 5 days later, nothing. Talking to another agent I again get the information that the amount has been refunded and I should contact my bank. I waited a few days more and of course nothing happened. Upon my 3rd call they request bank statements about the transaction. I send them both the full monthly statement generated from my bank and the transfer slip (from Promptpay) about the first payment. The answer I get reads: We can´t proceed on the matter because your bank information is incomplete. So they get all official documentation, they see the booking with the payment in their system and still they basically shut me down. Draw your own conclusions....