When they first revamped the system it worked ok for me for 2 years albeit a bit clunky then all of last year despite getting it submitted ok it was ,as reported by others, getting rejected. Asking at the office on visits just elicited the unhelpful clueless, "Error". There's just no consistency, not effective management and a culture of 1 step forward then 1 step back. But I benefitted for 2 years... TIT