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Edited by abraxton Was trying to add the notify me of posts feature - was unable to. Made no changes to text/posting.
2 hours ago, KittenKong said:
When ask to rate anything out of 5 I always work on the principle that 3 is average or standard. To award 4 or 5 requires something exceptional.
Oh my.. the challenge with these ratings is that there is you cannot assume that the middle score represents an average performance by the driver. For example, if you use UBER in the United States when a driver has a score 1-3.9 (3.0 - 3.9 - which you would consider to be average acceptable performance ) - the company perceives that driver as deficient subject to de-activation. And once de-activated there is no quick or standard way to resolve any problems. The rider/customer is never told what those numbers represent - only that 1 is low and 5 is high. As a Grab user here I always give my driver a 5 star rating unless something is significantly out of line and within the driver's control (speeding, dirty car, loud music...). I would do the same for food delivery if I were to use it as there is no clear standard of service articulated in the app. And as another reader noted, this is not rating a surgeon who is giving life-saving care to folks - so if you over rate a driver - what's the harm? These are hard - working people trying to scratch out a living.
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Grab Food Delivery, it's great but there are issues
in Pattaya
Posted · Edited by abraxton
Was trying to add the notify me of posts feature - was unable to. Made no changes to text/posting.
Oh my.. the challenge with these ratings is that there is you cannot assume that the middle score represents an average performance by the driver. For example, if you use UBER in the United States when a driver has a score 1-3.9 (3.0 - 3.9 - which you would consider to be average acceptable performance ) - the company perceives that driver as deficient subject to de-activation. And once de-activated there is no quick or standard way to resolve any problems. The rider/customer is never told what those numbers represent - only that 1 is low and 5 is high. As a Grab user here I always give my driver a 5 star rating unless something is significantly out of line and within the driver's control (speeding, dirty car, loud music...). I would do the same for food delivery if I were to use it as there is no clear standard of service articulated in the app. And as another reader noted, this is not rating a surgeon who is giving life-saving care to folks - so if you over rate a driver - what's the harm? These are hard - working people trying to scratch out a living.