CMsojourner

5 hours ago, Sheryl said:

Hasn't been working for several days now.

Sent from my SM-J701F using Thailand Forum - Thaivisa mobile app
 

Just tested the link https://extranet.immigration.go.th/fn90online/online/tm47/TM47Action.do?cmd=acceptTerm  and was able to not only access Immigration's online reporting menu, but it also appears they have fixed the bug when using Nationality + passport + DoB to view one's previous report history (second menu item - "Check the status of your application"). The notification reporting option (blue menu item) also opened when I clicked it. So my guess is that it's working now (for some) if it hadn't been before. 

1 hour ago, TallGuyJohninBKK said:

 

Sophon answered that question above regarding why I didn't see the past approvals list when logging in via the TM number, as opposed to the prior way I had always done it using passport # and DOB.
 

 

The last successful time (one report prior) that I logged in via my passport number and DOB, I probably had 6-8 prior 90 day approvals showing up in my list. I suspect, if I'm able to log in next time with passport and DOB, those prior approvals will be visible again... But who knows....

 

If you would follow the exact method I sent you, then you should be able to see your entire 90-day online report history (your 6-8 prior approvals you mentioned) including the one that was recently approved. Or, you can continue to look up a single transaction using the TRN. Of course, it's your decision to take my advice or ignore it. I just was trying to help you to get around the system bug. For the record, your history does not mysteriously go away.

On 5/21/2018 at 8:29 PM, TallGuyJohninBKK said:

Just a data point and two questions:

 

I've been doing regular online 90-day reports to BKK for a long time now. Did my latest one online last Thursday, and the next day I got a confirmation email from Immigration saying my application had been approved. Great...

 

So today, I tried to log into the Immigration 90-day reporting site and found two things:

 

1. What previously had been a long growing history of 7-8 prior online report listings in my profile had all disappeared, and the only entry now showing was my latest report this week -- even though my passport #, Immigration office, and all other details had not changed.

 

2. When I first tried to log into the Immigration 90-day reporting website today to obtain and print out my confirmation letter, the website wouldn't seem to let me log-in with my passport number, DOB and country of nationality, the normal way I've always logged in in the past. I tried it several times and several ways (day/month/year or month/day/year), and it failed every time. Finally, I tried with the Reference number on my application sheet from last week, and then finally it let me into my profile.

 

So, any idea why the long history I had of prior 90 day reports has suddenly disappeared, even though nothing about my status and details has changed? And, why the method I've always used to log in -- passport number, DOB and nationality -- suddenly no longer seems to be working?

 

 

Both the bug (not being able to look up online 90-day report history by Nationality+Passport+DoB) and the work around for it is discussed back in post #3914. There is a link included in that post that gives more details. Let me know if it still doesn't work for you.

9 minutes ago, zydeco said:

Retried. This time after copying, deleting, pasting, another single pull down appeared below the box (with the extra number and two parallels. I clicked on it. It filled in, pressed search and worked. What a mess! 

 

Yeah, more than just a petty annoyance. Hope they fix this bug soon. Good to hear you were able to get past the impasse.

32 minutes ago, zydeco said:

I just tried that. Still doesn't work.

You may have tried this already. You can't just delete the extraneous ordinal numbers that Immigration introduced into their Report Status list of nationalities last months and then continue. It takes several steps. Look up your nationality as you have in the past and copy just the part of your nationality (both English and Thai) that appears after the "||" of the preceding number string. Now delete everything in the Nationality box. Then paste what you copied and your nationality should appear, but you have to be sure to select it. When you click search, this should let you proceed if your passport # is correct and your DOB is in DD/MM/YYYY order. 

59 minutes ago, joealx said:

I tried to get my information with the passport  part and ไม่พบข้อมูล. Usually that shows the past applications. I can't find my old verification number so I can't try that. I think that the status is down.

A system bug recently appeared (April 2018) for looking up report status by passport #, BD, and specifically when trying to use their Nationality drop-down menu. You may want to try this work-around: Report Status lookup - Nationality bug fix. It helped me when I had a similar problem when I wanted to print my notification receipt to place in my passport.

On 4/24/2018 at 5:47 PM, bkkdriller said:

Thank you for the advise but this was not the case (I did double check). I tried again today using same computer and explorer and this time all 3 notifications went through without a problem. I guess there was a clitch on the immigration website/server (would not be the first time).  Also got the approval back in a few hrs.

Thank you for posting this - very helpful. I also was having problems with the online 90-day reporting system not allowing me to advance to the 3rd page (Pending status page - after I had already entered both previous pages of data for my report). I agree, it appeared like some sort of system glitch. Was able to duplicate the reported problem earlier on 3 different browsers, and all had allowed pop-ups (not the root cause after all). When I saw your message the next day -- that it looked like the system glitch had been fixed, I tried once again and was able to immediately advance to the last screen(s). Both notification reports advanced to the final submit screen with no problems and also were approved within a few hours. Glad to see they were finally able to fix the problem. Thanks again.

2 hours ago, Swimman said:

Try again but only fill the mandatory(starred) requirements. And also make sure the browser being used allows pop-ups.

 Also tested this on various browsers after ensuring each allows pop-ups. Symptom: after submitting the 2nd page (address info) the server hangs and does not respond with the Pending status page (and assigned TRN). Went through the checklist and was able to duplicate the bug several times. Have not seen this problem in using on-line nearly 2 dozen times before.

This Google Maps link will give you driving directions: https://goo.gl/maps/QdjFkMwhaNJ2. Found these foot directions on the CCCC map "after you drive around back you should see signs saying 'work permit office'... go up an inclined ramp then up concrete stairs (inside to your right)"...Once upstairs you need to walk all the way to the back office on your right"...