Shaymaa

On 18 December 2016 at 6:34 AM, globalThailand said:

That is alarming!

 

If you are outside the UK you can contact UKVI here https://www.gov.uk/contact-ukvi-outside-uk

If you applying for someone and you are inside the UK https://www.gov.uk/contact-ukvi/technical-problems-when-applying-online

 

Good luck with that - keep us posted

Thank you for you advice. Actually, I have contacted the UKVI about 5 times in two days. All what they said that it is a technical problem and I need to make sure that I am using a trusted browser such as Google Chrome or explorer 9,10. That all what they said. I am using Google Chrome which is trusted and I did not have this problem when I paid my health insurance fees. I called the British Consulate Office in my city and they confirmed that other people are having the same problem regarding processing their payments. However, they were unable to help because it not their mandatory. I contacted the University in which I will study and I hope they get back to me as soon as possible.

will keep you updated

Hi,

I am from Palestine and I am having the same problem regarding worldpay. it says ''Sorry, there was a problem processing your payment'' every-time i want to pay my visa application fees. I am running out of time and they keep cancelling my appointment because I could not pay. I already paid my health insurance. In an attempt to avoid this problem, I started another new application but they wanted me to pay for a new HIF again. Please help