THAI lost my loyalty when they did a bait and switch with their ROP miles. They stopped for hotel awards due to being under administration. They’re now posting record profits and haven’t brought back hotel awards.
They now charge for exit row seats like a low cost airline. Service has gone downhill.
Will they now honor their royal orchid miles for hotel awards?
This method of spending miles was removed when they went into administration. Seems quite dishonest to let people accrue miles then not allow them to spend them.