On April 17, 2018, while Shults was the captain commanding Flight 1380 from New York to Dallas, an engine fan blade on the Boeing 737 failed and flying debris damaged the left side of the fuselage and one side window; the window failed, causing the plane to decompress. One passenger, Jennifer Riordan, was partially sucked through the damaged window and was later pronounced dead at the hospital. Shults made an emergency descent and landed in Philadelphia. Her actions, calm demeanor, and competence during the emergency were noted by Southwest Airlines officials and passengers as well
Wikipedia