As an engineer in this field with 40 years experience I must admit that escalators and moving walks are absolutely safe if they have proper maintenance. The combplate is a moveable part designed for immediate shutdown when the obstacle force is more than 15 kg in horisontal and/or 6 kg in vertical. Obviously 15 kg is not enough to break a comb. No matter what was jammed motor stops immediately. In addition some other safety devices must be activated in the case that the combplate safety switch didn't trigger shutdown. None of them work properly here.
Maintenance means checking out all safety devices for all possible malfunction, so blaming a passenger is stupid