rachelmay3

On 6/5/2020 at 12:29 PM, treetops said:

He may be referring to Step 2 where it is an option.  From your other post, I think you are referring to Step 3.  Does your passport scan appear to import correctly?

Thanks. Yes, I selected 'Ordinary Passport' in step 2. The passport scan uploads but when I click save, it returns to the example picture. The file is definitely below 500kb though so no idea why it is still saying 'specify travel documents'. Any help would be amazing, thank you!

UPDATE: I changed the passport picture to black and white and it worked! Don't know if that was just a coincidence or not but yay!

On 11/14/2019 at 12:25 AM, KevinG54 said:

Hi there. I am having similar problems trying to use this online evisa system, to get a SETV for December.  I get through to page 3 where I upload a scan of my passport information page and a passport photo.  I have checked they are both <100KB in size.

When I press the "Verify and Confirm" button at the bottom, I get an error message at the top saying "Alert message! Please specify your Travel Document!"

In the Travel document section I have entered "PASSPORT", put the passport number, put text as to where issued (UK Passport Office) and the issue and expiry dates.  I am at a loss to understand what is wrong.  I have tried variations on the "Travel Document issued at" box.  But the error message is so unhelpful that I don't know what is wrong on the form.

Can anyone suggest what I might be doing wrong on this page?

I tried first using the Microsoft Edge browser, then the Google Chrome browser, but I get the same problem, so I don't think it is the browser.  Wow, what a waste of time and energy.  Many thanks for any advice!

Hi, Did you ever figure this out please?  I am having the same problem. Thanks

On 2/26/2020 at 10:35 PM, Crossy said:

 

Try "Ordinary Passport" (post from Chris.B above).

On the online form, this isn't an option. Only 'Passport' Any ideas please?!

@randymarsh Do you know how you got the 'Please specify Travel Documents' error to work in the end? I'm having the exact same problem and not sure what to do?

Thanks