rachelmay3

On 6/5/2020 at 12:29 PM, treetops said:

He may be referring to Step 2 where it is an option.  From your other post, I think you are referring to Step 3.  Does your passport scan appear to import correctly?

Thanks. Yes, I selected 'Ordinary Passport' in step 2. The passport scan uploads but when I click save, it returns to the example picture. The file is definitely below 500kb though so no idea why it is still saying 'specify travel documents'. Any help would be amazing, thank you!

UPDATE: I changed the passport picture to black and white and it worked! Don't know if that was just a coincidence or not but yay!

On 2/26/2020 at 10:35 PM, Crossy said:

 

Try "Ordinary Passport" (post from Chris.B above).

On the online form, this isn't an option. Only 'Passport' Any ideas please?!

@randymarsh Do you know how you got the 'Please specify Travel Documents' error to work in the end? I'm having the exact same problem and not sure what to do?

Thanks