I've been using the old format IB website to make my 90 nonesense for about 2 years, usually with success.
Now, with the updated website format, I find it impossible to login. First of all there is no login option on the main page. You have to enter a search command to find the login field.
Initially, I kept getting a "wrong information entered" message. (wrong user name or password) I know the information I entered was correct because I use a password manager. Out of desperation I clicked on "forgot password". Eventually I received an email with a temporary password. I used this password then I immediately changed my password (as required) Following this I attempted to login using my new password. I then got a message. "incorrect user name or password entered". And so round in circles I could have gone.
I have also tried their App on my mobile phone. There I can sign in with the same user name and password. However, here, after entering all the required information I get a message "Travel information is not found" I re-entered the information which I know to be 100% correct and got the same message.
Needless to say, I gave up and reverted to sending by post.
Thai immigration online 90 day reporting system
in Thai Visas, Residency, and Work Permits
Posted
I've been using the old format IB website to make my 90 nonesense for about 2 years, usually with success.
Now, with the updated website format, I find it impossible to login. First of all there is no login option on the main page. You have to enter a search command to find the login field.
Initially, I kept getting a "wrong information entered" message. (wrong user name or password) I know the information I entered was correct because I use a password manager. Out of desperation I clicked on "forgot password". Eventually I received an email with a temporary password. I used this password then I immediately changed my password (as required) Following this I attempted to login using my new password. I then got a message. "incorrect user name or password entered". And so round in circles I could have gone.
I have also tried their App on my mobile phone. There I can sign in with the same user name and password. However, here, after entering all the required information I get a message "Travel information is not found" I re-entered the information which I know to be 100% correct and got the same message.
Needless to say, I gave up and reverted to sending by post.
I think they must be having a laugh !!!!