One question: did she have a legal, valid, non-expired Thai driver's license or legal, valid, and non-expired international driving permit ? Insurance will ALWAYS sell you plans just like sketchy (all?) motorbike rental places will rent you a motorbike regardless whether you have a Thai driver's license or international license.
The "let's blame the insurance company" or "let's blame the hospital" mentality is wrong. Blame the idiot farang who come to Thailand with no proper license or international permit and blame the idiot motorbike rental shops who put money and greed over the safety of tourists.
End of rant.
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