I recently ( 6 months ago)had a flight from Doha to the UK. ( originating in BKK) Once I boarded and sat on my seat they told me to put my seat upright in the locked position. after 5 min. of trying to fix it they said we are very busy just now but will get it fixed as they cant taxi until its fixed. cabin crew take their seats we are taxiing down the runway. i'm still sitting at the front of my seat with no seat belt and were up up and away. level out, they then now discover not only will it not lock in upright position but goes right back onto the ladies lap behind me. so a 7 hour flight i sat at the front of my seat nose 2 inches from seat in front of me. older couple next to me even offered to let me use one of their seats just so i could eat. all this time the cabin crew each take turns but to no avail. I did walk around and the plane was full but funnily enough they would stand in front of curtain when i attempted to look in business class. all passengers around me were sympathetic to me as were most cabin crew with some not being able to look me in the eye. so I end up having to land like that..... my points and questions
1. should I not have at least been offered a later flight ?
2. If I had refused to put my seat up if it worked would they not have had me removed and arrested
3.was told by someone that they could not have notified the captain as he shouldn't have moved until situation resolved.....
after numerous emails back and forth their last email said I was to send them a physical description of the male cabin crew who tried a few times to fix the seat. After i did that 3 months go by and they ignore 6 emails from me I receive a phone call from the airline wanting to know how many people i have told about this, am i using a 3rd party for compensation. I told them I was just using Resolve which just gives you an email address to use, and contact for the airline and what i should do next. also how long i must wait to bring it to the next stage.. last question to me was have you posted anything or made videos for any social media. after I explained they sent me emails acknowledging the situation and I recorded all calls.... He said i was not allowed to record calls.. I replied when I was told each time they were recording for training purposes I said I am also recording for myself, was told that's fine .......Any advice welcome. Resolve says I must wait another 18 days to bring it to the passenger advice and complaints team. CAA. Surely i've Got a valid complaint for compensation on so many different things or am I flogging a dead horse
Didn't want to name airline.. but I think you can figure it out