Guys—i know this was an issue and is still an issue in Thailand.Just found another option.Use Lazada app.—go to utilities to pay—takes you to Provincial—put in 12 digit account number—brings up your current bill—hit pay—gives you the options—chose BKK BANK—takes you to the app—hit pay—and you done—not sure why its not added as a payee—but this another option—trust it helps other frustrated guys like me👍👍👍