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Hi, I am not American. I got the email as well. I went to bank, didn't got any answers. So I complained by email. Got reply just now: Dear Sir or Madam, First of all, we sincerely apologize for the delay in replying your enquiry since there were many customers' emails on queue. We are aware of this issue and trying to improve our service.   According to your enquiry regarding the email, we would like to inform you that the email [email protected] is an email that the bank has sent to foreign customers who have deposit account with Kasikornbank and pay taxes abroad and have never filled out the FATCA/CRS form. And the customers can download the FATCA/CRS form from the Kasikornbank website and fill in the information on the FATCA/CRS form and other forms (if any). You can send the form along with attached identification documents to the email [email protected]. Note: Based on the information, such as registered address, contact address, and work address held in our records, we are required to collect and report certain information to the foreign revenue departments via the Thai revenue department which Thailand has signed in an agreement to exchange financial information with other 113 participating countries. In the name of Kasikornbank we truly apologize for the inconvenience and disappointment that you experienced recently. Anyhow, we would like to thank you for being a valued customer, for your continued trust in Kasikornbank's services. Moreover, Referring to your complaint, please be informed that the concerned department have acknowledged and have received your feedback for a service improvement already. Furthermore, you can be assured that your feedback will give us the opportunity to improve the quality of our products and services further. Truly apologize for any inconvenience caused to you that may arise in this matter. We would like to assure you that Kasikornbank hold an utmost commitment to serve every customer with excellent service. KASIKORNBANK PCL. would like to thank you for using Kasikornbank products or services. If you have any further enquiries, please do not hesitate to contact K-Contact Center at Tel. (66) 2888 8800 or email us at [email protected] 24 hours a day, 7 days a week. Yours Sincerely,   K-Contact Center KASIKORNBANK PCL.,