I have a savings account with UOB Thailand and the app has never worked properly so I've never been able to get a statement. Hasnt mattered up to now as there's only one transaction a month, to pay a mortgage that is also with UOB.
But I noticed they deducted money with no explanation. I called up and call center cant tell me what the deduction is. So I asked for a statement and they said they cant send one from the call center. I cant get one in the app and I cant get one in the online banking.
The only way I can get a statement is to physically go to the branch where I opened the account and ask for it.
I said, what if I'm out of the country? Answer, "That is our policy"
Can any one confirm if this is correct? That the ONLY way to get a statement from UOB Thailand is to physically go to the branch?
Also, the mortgage amount is not aligning with what it should be after the payments. I asked for a statement (Because again, impossible to get from app or online banking) and she says she can send me that by email *halleluyah!!* but it will take 5-7 working days!!!
Have I gone back in time 20 years or did I just get a bad agent or is UOB banking really like this?