bigginhill

I have had accounts with Bangkok Bank for 20 yrs odd, but I have been out of the country for a while. I am currently abroad, and locked out of my accounts. Luckily, it seems the direct debits are going through, as I get a text message when the payment is made, but I can't access the account in any way to pay other bills. They (Bangkok Bank) insist I have to go in to the branch for a photo verification. I proposed that I could go in to the London Branch in person for the photo, but was told it was not an option, as it is a commercial branch only. However, to make transactions, the London Branch accepts a certified copy of a passport (https://www.bangkokbank.com/-/media/files/personal/other-services/transferrring-intothailand/identityverification.pdf). I proposed this option, but it was also denied. I don't see why this is ok as a verification for the London Branch, but not for Thailand. So, basically, it seems that not only do I have to wait till I get back to Thailand to reactivate the account, but, as I understand from a YT video, I will also have to have a long-term visa. (https://www.youtube.com/watch?v=QZq4c0J5miE) before they will activate it.