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beeper

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Posts posted by beeper

  1. If they ask for it simply give it to them or look for a different company.


    The insurance is tied to a bank loan I took out so not easy to change company.
    In any case I consider this discrimination and in breach of the Gender equality act in Thailand if indeed this is applied to gay customers.
    Has anyone had similar experience with Prudential or other insurance company here?


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  2. Good luck at arrivals next time then.
     
    By the way, I have used Fast Track at Departures many times, but it's run by VFS now. Last time, the lady refused to let me in, stating that PR does not give me access, but BOI would. Dunno.
     
    If you get in to Fast Track, after security check there is a small door that connects Fast Track and general area, so you can go to the auto-channels there. 

    Last week I tried again to get my German passport get set up for auto channel, this time at immigration desk at fast track arrival. Same story my passport data page cannot be read.
    I think I will give up now and wait until I get a new passport....


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  3. Good luck at arrivals next time then.
     
    By the way, I have used Fast Track at Departures many times, but it's run by VFS now. Last time, the lady refused to let me in, stating that PR does not give me access, but BOI would. Dunno.
     
    If you get in to Fast Track, after security check there is a small door that connects Fast Track and general area, so you can go to the auto-channels there. 

    I always mention BOI at Fast track, they look at my re entry permit in the passport and let me pass. They never ask for BOI letter.
    Thanks for the tip on connecting door. Now I just need to get my pp set up for autogate.


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  4. There are several places at Suvarnabhumi were you can register. Some may have already gotten the new machines that can read the new German passport, others have not. Where it worked for me:
     
    1.) Departure, the immigration office (after passport control) that is closer the lower check-in row letters (i.e. the left one when your back is to the road). There are two computers with passport scanners in that little cubicle, at least one of them can read the new German passport.
     
    2.) Arrivals, Immigration 2 (Fast Track). You have to ask the immigration officers (before passport control), because that one cubicle where they scan your passport is not usually manned. It has one scanner, and that works.
     
    That is, if the problem is that the scanner cannot read the passport. If there is another problem, please let us know. The reason why I know that two machines can read it is because there was another problem when the passport could be read first time.



    In what you describe under 1, the cubicle at departure immigration area, where you come out after using Fasttrack, which BTW you can also use no problem with PR, is the one they tried in my last attempt yesterday. It was the IO together with the guy from the IT vendor who tried for 45 min. Will try arrival area next time.
    I wish they had an auto gate at fast track ( and I could use it) that would be perfect
    Danke[mention=149547]onthemoon[/mention]


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  5. This is great news.
    Did the IO mention any software upgrade done? I have not been able to use auto channel ever since I got new German passport 18 months ago.
    The issue always was to get the new passport details updated in the system in that little room they go into between the two autochannel areas at departure. I did not even get to test at the actual AC machine.
    So updating your PP details went all smooth with you then
    Congratulations.


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  6. It hadn't been fixed two weeks ago, but I had a long chat with the IT guy, who also talked to his office several times. There were two possible reasons why the "new" (not so new any more) German passport couldn't be read, one was software and the other one hardware. If it was the software, it is possible that it has been fixed in the meantime.
     
    In any case, please do try and apply for the e-channel. If nobody tries, they think there is no demand. Kindly update us here. I would also like to ask all Germans who are interested in using the e-channel to try and apply every time you fly. Feedback in this thread would be appreciated.

    I just tried again with latest German Passport to register for Immigration auto-channel usage. No luck, still the same problem that I heir system cannot read the data-page

    I chatted with IO a bit who said whenever a PR cannot register due to system issue he tells the airport rep of the company supplying the system to immigration.

    Very nice and polite IO but unfortunately could not help.




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  7. Hi have been having the same issue with my new German passport as well since Oct last year. System cannot read the data page when trying to set up new PP.  Also being told that SW update is "coming" since then.
     
    Very frustrating especially that at the manned IO stations there are no more queues for "Thai passports only"  when leaving. When arriving I ALWAYS go to the right for VIP, BIZ class, special needs.  Never got any questions or problems doing that


    I have now gotten new white book aka residence certificate, re-entry permit and endorsement with same German passport.

    Does anybody know if the problem of echannel SW not being able to read latest German Passport data page has been fixed?

    I am so looking forward to being able to re-register to go through E gates at BKK (after being able to with previous passport)


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  8. On 7/5/2018 at 1:51 PM, tblbkk said:

    I registered with my previous passport in September 2016 and got a sticker in the back of it but I never managed to use the auto channel. When scanning the data page of my -German- passport the gate would open but upon scanning my finger a 'data error' would pop of every time. I tried it a few times, endless discussions with various IOs at Suvarnabhumi, their IT department and also Chaeng Wattana. Finally I was advised it was a general problem for the machine to read German passports (?). 

     

    I got a new passport a month ago (new design) and Chaeng Wattana -upon stamping my new non quota visa- advised that generally Immigration at Suvarnabhumi had been making a mess of data entries for auto channel applications for PRs. They provided me with a print out from their system highlighting in yellow the crucial parts the IO would have to enter. 

     

    Leaving Thailand one week later I tried to update my data after passing through immigration. It took an IO about 30 minutes but he couldn't update my information as the machine wouldn't read my passport according to him. The IT guy was called in who advised that the auto channel gates generally have a problem reading the new German, US and Hong Kong passports. According to him they are waiting for a software update but he couldn't tell me when it would it would come. Traveling to the EU, US and also Singapore (going out) non of the auto gates or readers ever had any problems reading my passports.

     

    Highly frustrating as especially going out -if not traveling in business class- there can be long ques at immigration. Coming in is of course less of a problem as you can always swing right and use the manual counters for Thais and special needs. Any other PR having similar problems?

     

     

    Hi have been having the same issue with my new German passport as well since Oct last year. System cannot read the data page when trying to set up new PP.  Also being told that SW update is "coming" since then.

     

    Very frustrating especially that at the manned IO stations there are no more queues for "Thai passports only"  when leaving. When arriving I ALWAYS go to the right for VIP, BIZ class, special needs.  Never got any questions or problems doing that

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