I initiated a transfer to a U.S. account on 29 June, and, nine days later, the funds still haven’t arrived to my destination account.
I’ve used Dee Money before with no problems, i.e., turnaround time for transfers has always been within 24 hours, so I’m a little alarmed.
Contacted customer support, and this is the response I received:
”As checked with our related team, the reason for this unusual delay is related to a combination of technical and operational issue we're facing with our processing partner's end. They have already escalated it to the highest level.
We do apologize and will revert back to you with the status as soon as possible.”
That was two days ago.
No response to my follow up questions.
Anyone experiencing similar difficulties with this service?