Hello,
I hope someone can advise?
The last time my wife and I were in Thailand was in 2019, my Thai wife opened a bank account at TMB, Central Plaza, Korat. This was aligned to her mobile / sim card.
It was a pain free process, and she was given a bank book and card; we thought it would be a good idea to invest a little spare money there for when we returned for our holidays and eventually move permanently. We were able to view all transactions via the mobile app.
However, since Covid we have not been abroad, but we have still been investing small sums into the account via Wise. Recently my wife changed her mobile and was no longer able to view her account via the TMB app.
We have tried re-setting / re-installing the app, phoning both TMBs central and international numbers but we are still unable to resolve the issue, although we and TMB customer services know it is because she has changed her phone. My wife’s other mobile is no longer, as this was sent back to Samsung as a part exchange deal.
Does anyone have any ideas how best to resolve this, or have a possible solution; should we just wait until we are there in person next year, and cease any money transfers until then?
Any help or advice would be much appreciated.