Recently bought a TCL TV that came with GOOGLE TV pre-installed, did the set up by following their suggestions and all went well until the home menu came up and found too many apps that I don't want and would like to remove. Did a web search for help on solving the problem and it appeared simple by clicking on the app for around 3 seconds it should show 2 options to Open and to Move, unfortunately that's not happening, can move them.
The next step was to access Settings and at the General Settings screen select DEVICE PREFERENCES and then HOME MENU again and unfortunately the option of DEVICE PREFERENCES is not available when accessing the Settings, then visited the Google TV help and the same suggestions as mentioned above are there but since I can't access device preferences menu options and sub menu Home Menu I can't make any customization as it appears it has to do with TCL modifying the original/root Google TV, I did access/activate the developer options for USB debugging thinking that could help me solve the issue but still not able to customize anything.
I do have another small TCL TV that came with Android TV and it's much easier to set up and customize as all the device preferences and Home menu re there and available. Maybe there is a simple solution to the problem and I may be making a mistake somewhere but for the sake of it I can't figure it out, I am not nor do I claim to be a TV wizard but this issue is making me wandering what went wrong.
Would appreciate any help if anybody has encountered same/similar problems or if there is a member with good knowledge about Google TV
Thanks