The OP gave up too easily. He should continue his efforts and create a letter of complaint concentrating on the poor service and repeatedly send it Qatar Airways- to various departments but CCing it to multiple lists of people, all his family, all his colleagues, all his Pals and point out repeatedly the inefficiency of the air line and their fundamental flaw in their business model. Who is the CEO of Qatar Airways? Email him and Cc the email mail to the King of Qatar. NEVER GIVE UP. Offer to take compensation in air miles. In the end you will win.