The headline says it all.
I have just purchased an article from Shopee Thailand. I received a totally different product. When I contacted Shope to send back this article and get a refund, they came up with loads of BS and petty excuses. They basically turned all responsibility on the customer (me) and suggested me to fill out a search warrant for the seller at the police station (which comes with a cost), in order for them to do some investigation into this issue. Apparently, they can't find the link between the sender and the seller, which is total BS because nobody can send a product that matches my address and exact price without having the information the company has about my order. Therefore, they have a mole, a hacker, or some m-phuker working at the company who is conveniently sharing the loot with who knows. Otherwise, it is hard to understand how this mishap could have ever happened.
I never had a problem with online shopping in Thailand before. Every time I had a problem, either Shopee or Lazada solved it in no time. However, it seems that they have changed their policies, or that some untruthful employees there are playing their little games, having some henchman at the customer's service department and working along with scammers to get away with their goals.
Just be warned that Shopee Thailand has changed the rules of the game, and every victim of a scam through their platform seems to be abandoned to their luck now, and now we have to deal with the delivery company, the police, and some corrupted but sweet mouthed customer's service scampresentative at Shopee ourselves.
I have just lost 300 baht. Let's call it a nuisance. But the trust I have lost, they will never get back.
Fortunately, we still have Lazada.