What is the name of the program that you are typing “www.lloyds.com” into or clicking on a bookmark for ?
The directions at the following link should help you take a screen shot of the message you are getting and the web browser you are using so that we can try to help
https://support.microsoft.com/en-us/windows/open-snipping-tool-and-take-a-screenshot-a35ac9ff-4a58-24c9-3253-f12bac9f9d44