I would appreciate some kind suggestions in advance.I hold a retirement visa, and after ten years with my spouse in Thailand, I currently reside in a small town.My passport was about to expire in October, and at the same time I had to renew my one-year visa, so in August, I sent the passport by a reputable Southeast Asian forwarding firm to my embassy in Bangkok. The parcel spent six days in Bangkok, according to the forwarder's online monitoring, after which it was "returned to me."I did not receive the parcel. I lost my passport.Since it is nearly impossible to reach the forwarder by phone, I begin by emailing their Thailand office and then their head office abroad.They merely responded to my first emails with professionally generated "0" content that was wordy and ignorant, without offering me any genuine explanation or acknowledgment that the parcel had been missing, then stopped to reply.After presenting my passport copy and the forwarder receipt with the tracking number to the police, I was given a report.I then applied for a brand-new passport at my embassy. However, I have to wait around 2.5–3 months for it to get to me.Thus, I currently have to: a. live in concealment for the last ninety days; b. reside unlawfully till the end of November since I am unable to renew my visa for the upcoming year in October.Same, of course, for my spouse as she is a dependent.I would appreciate any genuine suggestions. What can I do? Thank you.