I’m looking for a bit of advice and experiences here, facts not thoughts please. I would be particularly interested in any native Thai’s experiences. It’s a long story but I’ve tried to be concise while containing the main parts. There are many other facets to it involving meeting with police and the guilty party but my big gripe here is with the (hospital name removed by Moderator) their standards, greed and tactics to extort
I was in a bad motorcycle accident, crossing a clear roundabout when a pick up truck came into my path at a fairly rapid speed. Of course death comes to mind instantly but somehow I was able to break and swerve to have a side impact with the pick up’s passenger door and front faring. Somehow I survived the accident with just a severely fractured collarbone, a few bumps and scrapes and a limp. The Gods were on my side, I was rushed to a local military hospital by ambulance.
My motorcycle insurers investigator was quick in getting to me in hospital checking my condition and confirming everything will be ok for my motorcycle and my medical treatment. He was in discussions with the police, saw the CCTV footage and scattered motorcycle. Both he and the police confirmed that the pick up driver was in total violation and that the motorcyclist had take the correct steps in approaching and entering the roundabout etc.
I was patched up after Xrays, CT scans etc and released from hospital with a surgeon consultation the following Monday. At the consultation the surgeon informed me of my injury, a severely fractured collarbone, and explained they do not have the capabilities to operate on me and that if I had insurance then I should go to a nearby private hospital, (hospital name removed by Moderator) . Failing that he suggested cheaper options with good private facilities within two hours drive at Phetchaburi and Ratchaburi provinces.
I travelled up to (hospital name removed by Moderator) and consulted a surgeon. He asked my medical history, and if I had insurance cover, I complied fully with his requests. He conformed a figure in the region of ฿250,000 which I felt my combined insurance would cover adequately. Back home one hour later I receive correspondence from the Cashier s Dept with an estimated treatment cost of ฿270,000 - ฿300,000. I queried this and asked for this figure to be checked thoroughly because the difference is as much as 20% in the space of one hour, No one called me back, In hindsight I should have walked away at this point. Pain bearing down on me changed my mind along with the importance of the urgent need for correctional surgery.
The hospital cashier sent an email asking for all my insurance cover policies, police report, passport and couple of other items. Everything was sent over by email. I then received a call soon afterwards telling me they have all the documents required and my insurance cover is up to ฿330,000 so I am fully covered for the operation. I was then invited to make a hospital submission for operation. I stated that they had to deal with the compulsory vehicle insurance from the guilty party towards the cost of treatment. This was ignored as the police report was not detailed enough in their view. This was morally wrong but I had little time to argue and I stupidly agreed knowing the likelihood that the (hospital name removed by Moderator)would push estimate levels to greed levels.
I was submitted to hospital one day later and went through the operation successfully. The whole hospital experience was less than I had expected, disappointing really and the end result, just despicable.
Moving on to discharge day after a one night stay in hospital. Surgeon visited me in my designated room, asked how I felt etc. I said surprisingly good but of course I was jacked up with all sorts of antibiotics, anti-inflammatories and painkillers nevertheless I felt ok but very tired from the constant nursing interruptions during the night. He stated OK we can discharge you today but rest for the next two hours when the cashier will contact you about discharging and settlement, you will be able to go home at 1pm, no problem I said. I got no rest there were nine nursing and domestic interruptions within the next hour and I lost count after that, just disgraceful.
After 12pm noon I received a visit from the cashier asking me a few questions about hypertension and how the accident occurred. I explained you have the police report and full medical history, your nurses have taken my blood pressure on more than twenty occasions over the past 24 hours nevertheless I will write down the lead up to the accident. She thanked me and stated I have to stay in the room for the next 60-90 minutes while they tie everything up. OK, I felt nervous, like they thought I was lying. 3pm passes (three hours later not 90 minutes) and I wander one floor down to the Cashiers office. Nurses attempted to stop me leaving the floor I was on, I told them to not treat me like a penned animal, open the security door or i’ll find a way through it. They opened it. Incarceration came to mind at this point and I was raging. I stepped into the cashiers office to find they had not yet completed finalisation on one of my insurance policies. I told them to hurry up I wanted to go home and as I cannot drive I need to arrange for my wife to come and pick up our parked car to take me home.
4pm passes and still no word, I see the incarceration plan and now fully expect there to be a twist. I take my bags and clothes and again wander down to the Cashier’s Office without security door interruption this time. I tell them I am going home if things are not finalised now. They are holding me against my will and they will not get far doing that. At this point they tell me the final insurance policy from which they were subtracting ฿66,000 had questions about my health and they want me to pay this amount to be discharged. I explained you have had all my health and accident documentation for around 72-96 hours now, you checked prior to inviting me to the hospital for treatment, or did you? Who has been irresponsible? as someone has been? I refused to pay, I didn’t have the funds to pay and had I the funds I still would not have paid. You could have rejected my hospital submission and I could have gone to another cheaper private or indeed public hospital. You now have the problem as you advised me everything was good. If you have done your jobs correctly perhaps this would not have occurred. The guilt on all three of their faces led me to believe they knew they’d made a huge mistake. I mentioned there bowed heads and lack of understanding over humiliating me. I told them you pay for your own mistakes or you sue the other insurer for false information. It’s really that simple.
I told them I stayed twenty minutes drive away, they can visit me at home but I’m leaving this building now, no one will stop me, I am being incarcerated against my will. The nursing staff outside the Cashier’s Office obviously felt the commotion next door was fun as they were all laughing loudly. I told them to shut up and open the goddam security door. I am a powerfully built guy and when the little security guards attempted to whisk me back into the building I told them to back off and step aside or I would contact the police. They indeed backed off. I dumped my stuff in my car and painfully drove home.
An utterly horrible experience at the hands of (hospital name removed by Moderator). When I got home I complained bitterly to the lead Cashier office management. 18 or so hours later I have head nothing from them. They’re a despicable organisation. I would very much appreciate any similar instances anyone has faced. I am worn out tired, in severe pain and just want to nail these charlatans to the floor for their behaviour.
Where do I stand, what, if anything, have I done wrong, where do I go from here?