poor woman, I hope she gets well soon. But what I really not understand that they do not have a 100%insurance or not have any at all. By all means, every time I read an article about an accident and there is a Brit involved I think , here we go again: FUNDING. they let their brain at home? The doctors at the hospital can get in touch with the insurance company of this lady. Send copies of x-rays and needed documents. That should do the trick.