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Over the last few years DWP has suffered the humiliation of being found out to have lost cmptr discs holding the personal details of hundreds of thousands of contributors/pensioners. The top brass do not want another one causing red faces & blame shedding all round. Thus, they eschew as much computer activity as possible. They can't avoid most of what comes their way but they can avoid that which connects them with hoi polloi such as expat pensioners. This is why they condemn us to the frailties of the modern postal system with so many delivery failures (do other oldies remember its good days?) & thus, pensions stopped. One more detail. As C S Parkinson taught us when I were a lad, Snr 'Civil' 'Servants' set great store on the number of people that work for them. Snailmail, which used to be so good, uses more bodies than the cmptr. I always found the rank & file at DWP to be most helpful; they seemed to care about us. So it's not so bad that there's a few more jobs for such as they. Finally, remember, they employ enough older women fluent in a foreign first language, including Thai, which is, I suspect, daily, most useful.

Charlie H, Just checked records. Tried seven times on my computer, once on an Ipad & wife's email addr, four of those thru UK Gov's link & thru MSoft Outlook which all failed variously although picked up a second email addr of mine, tried in case fault lay with my original email addr. The other three times avoided Outlook & resulted in the Daemon Failure replies. Over these last three days: Wed Thurs Fri. Tks fer yr reply

This last few days.

Needing appointment thru BangkokHMPO AT VFSHelpline.com to renew UK passport I am unable to contact them using their only email, as above. I am told 'DAEMON FAILURE' to deliver or, using their preferred MSoft software, it goes blank halfway thru. Wondering if they will accept other means of communication. I have considered writing an old fashioned pen & paper letter by post or, in extremis, just walking in & paying thousands of Baht for instant access. They offer no phone number. Reading a few helpful blogs I see others suffer this at times. I have used the link given by Gov UK & also tried circumventing this by normal email means to no avail. I see their staff have a great reputation for being helpful,pleasant & knowledgeable; I'd really like to meet them & do the business. Any helpful ideas?