Thanks all for the help,
I no longer had my previous phone, making the generate QR impossible
I did write to the bank twice and had an email reply saying they updated my new phone number. Its also not possible for me to make any reply to that email address.
Two weeks on, still no banking found another call center line, so I topped up 350 TBH endless security questions and looked like I was there only to run out of credit. Should of known premium number 1,500 TBH top up again many security questions and final outcome was then told the call center has just updated my number and not as previous e-mail message told for security will have to wait 7 days clearance.
I am now back online after 7 weeks.
I informed WISE new number. There reply was appologetic and said this could take up to 24 hrs. 3 hrs later all done.