Pronto2, I think we're talking about the self-same 'visa manager.' Still there now after all these years. Brusque manner, doesn't know how to interact with people. He's not a native English speaker, but comes from a European country not known for its people skills and overall warmth. I'll say no more, except to say that the Director of ATV should surely have had feedback about him by now and had a set-to with him. Incidentally the retirement visa extension price is now a whopping 7,700 baht (includes 1900 immigration fee). But does include a shuttle van to Central Festival where the extension process will end with a photo and your renewed visa. Is that all, now?