Cant Access Help And Support!

[Jockstar]

Ok firstly when i bought my new PC in Thailand i had the software instaled when i bought it.ie no disc. Had a problem a while back and took it to the guys who know what they are doing. They had no idea how to fix my problem. So they said the only solution was to reinstall window XP. Ok no worries. So they installed Xp again. But when i try to goto Help and support its says it isnt installed. I could go back and get them to install it. But i thought. Is there anyway i can get the relavent(sp) plug in or something via the net?

[waldwolf]

......Had a problem a while back and took it to the guys who know what they are doing. They had no idea how to fix my problem.....

<{POST_SNAPBACK}>

Jockstar - Help and Support, or what Microsoft refers to as HSC (Help & Support Center) actually consists of many files, some of which are used by online web pages as well as third party installed programs. (It is not a single file.)

There was a vunerability issue sometime back (prior to SP1) wherein malware could enter your system and delete files. A patch to repair that problem was issued in SP1, but is available as a seperate download from Microsoft. This subject is quite involved, but if you want to read all the details, check the following links:

http://www.microsoft.com/technet/security/...n/MS02-060.mspx

http://www.microsoft.com/Downloads/details...D0-1072D949320A

http://support.microsoft.com/default.aspx?...b;en-us;Q328940

First, try running the Windows SFC (System File Checker). Details here: http://support.microsoft.com/?kbid=310747

It that doesn't work, your original problem may have been caused by malware. An OS reinstall, if just installed on-top-of the previous OS, may not have removed or corrected that original problem. The easiest solution is probably to backup all your data files and do a complete reformat and reinstall of the OS, using the original reinstall disks which came with your computer or a full legal version of XP.

cheers

(PS - I think I would also begin looking for a new service shop.)