Lammbock Posted August 31, 2014 Share Posted August 31, 2014 Hi Guys, Currently Apple announced it will replace the Battery for IPhone 5 sold between September 2012 and January 2013. My iPhone is eligible according to my serial number. (I do really have battery problems.) My question is if the Apple Authorized Service Providers in Bangkok are participating in the program? Or is there a "real" Apple store in Bangkok where I could make an appointment at the Genius Bar? https://ssl.apple.com/support/iphone5-battery/ Any infos from you would be much appreciate, thanks. Lammbock Link to comment Share on other sites More sharing options...
RichCor Posted August 31, 2014 Share Posted August 31, 2014 Suggest you use the official Apple website and see what it indicates locate.apple.com/th/en/ and call them to see if they are participating and what the wait time is going to be. Oh, and backup your data! Having the battery swapped can cause issues and they may need to reset the phone. Apple Authorized Service Centers (Bangkok) for AIS DTAC TRUE MOVE Link to comment Share on other sites More sharing options...
Gulfsailor Posted August 31, 2014 Share Posted August 31, 2014 Don't have the link, but the Apple site to check if your iPhone 5 is eligible has a link to all the participating service centers as well. Several in Bangkok and a couple around Pattaya. Nothing in the South though so I have to call a few if I can EMS my unit as I am in the South. Carriers like True or AIS unfortunately do not participate, so you need to go to a service center. Link to comment Share on other sites More sharing options...
Lammbock Posted August 31, 2014 Author Share Posted August 31, 2014 Thanks for you suggestion. I will just call them up to see if they are participating. Link to comment Share on other sites More sharing options...
samuijimmy Posted September 1, 2014 Share Posted September 1, 2014 Official Apple repair centres listed here... http://www.thaivisa.com/forum/topic/722640-apple-mac-warranty-centres-in-thailand-official-places/ if anyone knows of other OFFICIAL places for Apple / Mac in Thailand, please add! Link to comment Share on other sites More sharing options...
Lammbock Posted September 1, 2014 Author Share Posted September 1, 2014 Been to.... UNITY PROGRESS CO.,LTD.3.3 km 113-115 NARATHIWAT-RATCHANAKARIN ROAD,CHONGNONSI, YANNAWA BANGKOK, BANGKOK 10120 02-6782566 They insist that my iPhone Battery is fine and will not change it. I explained my case but they only reply is that they check with their system and the system say the battery is ok. Witch is not true. I will check out another service tomorrow. Link to comment Share on other sites More sharing options...
RichCor Posted September 1, 2014 Share Posted September 1, 2014 You may need to contact apple via email or by phone on how to proceed. They may need to contact your service center to clarify what qualifies for the battery replacement program. 1 Link to comment Share on other sites More sharing options...
bubba Posted September 3, 2014 Share Posted September 3, 2014 Did you check your serial number to determine if your phone is available? https://ssl.apple.com/support/iphone5-battery/ On checking the serial number, I found that my phone is eligible but I have heard that to do the battery replacement, you will need to leave your phone with Apple for a few days. That's not very practical for me. 1 Link to comment Share on other sites More sharing options...
Lammbock Posted September 3, 2014 Author Share Posted September 3, 2014 (edited) @bubba, yes my iPhone indeed is eligible. I called up iServe at Amarin plaza and they told me I have to bring in my iPhone, than they will check it for 1 to 2 hours and than it takes up to 1 month for the battery to be delivered. But i don't need to leave my phone there for one month. Once the battery arrived they would call me and replace it within one day. I have to admit, the Apple service in Thailand is very bad but that might be because we do not have a "real" Apple store with genius bar. Friends of me do not face such difficulties in Europe. Currently I don't know what to do. All this hassle just to replace a fxxxing battery??? Maybe just wait for the iPhone 6. Edited September 3, 2014 by Lammbock Link to comment Share on other sites More sharing options...
Gulfsailor Posted September 4, 2014 Share Posted September 4, 2014 (edited) Well that was rather disappointing. I have an iPhone 5 which I didn't use anymore and decided to give to my kid. The battery (or maybe something else) was pretty bad where it would fully charge in 30 minutes or so but then also discharge again much faster than expected. Many times the device simply shut down when the battery indicator said there was still 20 to 30% left. So when Apple announced that some iPhone 5 batteries are faulty I checked my phone and hey presto, my phone is eligible. Great I thought; I get a free new battery installed and my kid has a good phone for years to come. Because I am in the south, I called Apple and asked where I could have the battery replaced by mailing it. They again checked the serial number of the phone and confirmed it was eligible and gave me the number of a repair shop in Phuket who would accept the phone sent in via mail. So I called this shop and they could remotely run a diagnostics, so I didn't gave to send it to them yet. Result; all is fine with the phone and battery and so it is not eligible for a free battery swap. They did offer to swap the phone for a completely new one though for THB 11,500. Rather disappointed... Edited September 4, 2014 by Gulfsailor 1 Link to comment Share on other sites More sharing options...
Lammbock Posted September 5, 2014 Author Share Posted September 5, 2014 This whole free battery replacement does not not work very well in Thailand. Link to comment Share on other sites More sharing options...
Deelectro Posted September 30, 2014 Share Posted September 30, 2014 Is anybody having any luck with this in Pattaya? Link to comment Share on other sites More sharing options...
merijn Posted October 2, 2014 Share Posted October 2, 2014 Well that was rather disappointing. I have an iPhone 5 which I didn't use anymore and decided to give to my kid. The battery (or maybe something else) was pretty bad where it would fully charge in 30 minutes or so but then also discharge again much faster than expected. Many times the device simply shut down when the battery indicator said there was still 20 to 30% left. So when Apple announced that some iPhone 5 batteries are faulty I checked my phone and hey presto, my phone is eligible. Great I thought; I get a free new battery installed and my kid has a good phone for years to come. Because I am in the south, I called Apple and asked where I could have the battery replaced by mailing it. They again checked the serial number of the phone and confirmed it was eligible and gave me the number of a repair shop in Phuket who would accept the phone sent in via mail. So I called this shop and they could remotely run a diagnostics, so I didn't gave to send it to them yet. Result; all is fine with the phone and battery and so it is not eligible for a free battery swap. They did offer to swap the phone for a completely new one though for THB 11,500. Rather disappointed... If they run a diagnostic on your phone or not does not really matter. As Apple says that the phone is eligible for a battery change the battery should be changed. Maybe you should be more ( maybe you did ) firm in your request (demand) of a battery change. many shops are reluctant to do this change as they can't make money from you. Link to comment Share on other sites More sharing options...
Gulfsailor Posted October 6, 2014 Share Posted October 6, 2014 Well that was rather disappointing. I have an iPhone 5 which I didn't use anymore and decided to give to my kid. The battery (or maybe something else) was pretty bad where it would fully charge in 30 minutes or so but then also discharge again much faster than expected. Many times the device simply shut down when the battery indicator said there was still 20 to 30% left. So when Apple announced that some iPhone 5 batteries are faulty I checked my phone and hey presto, my phone is eligible. Great I thought; I get a free new battery installed and my kid has a good phone for years to come. Because I am in the south, I called Apple and asked where I could have the battery replaced by mailing it. They again checked the serial number of the phone and confirmed it was eligible and gave me the number of a repair shop in Phuket who would accept the phone sent in via mail. So I called this shop and they could remotely run a diagnostics, so I didn't gave to send it to them yet. Result; all is fine with the phone and battery and so it is not eligible for a free battery swap. They did offer to swap the phone for a completely new one though for THB 11,500. Rather disappointed... If they run a diagnostic on your phone or not does not really matter. As Apple says that the phone is eligible for a battery change the battery should be changed. Maybe you should be more ( maybe you did ) firm in your request (demand) of a battery change. many shops are reluctant to do this change as they can't make money from you. Sorry, missed your comment. Apple informed me beforehand that the service center will run a diagnostic first to see if the battery is faulty. Only if it is (according to in my opinion faulty test) will they actually replace it. Link to comment Share on other sites More sharing options...
Deelectro Posted October 6, 2014 Share Posted October 6, 2014 For those in Pattaya, you have to go up to the icare desk at TukCom in Chonburi. It is just past the Central Mall and Tesco. I went Monday, they were closed. I now have their phone number, I will post later. Link to comment Share on other sites More sharing options...
Deelectro Posted October 7, 2014 Share Posted October 7, 2014 For the Chonburi iCare shop, I called them and they said that you have to come there, they will check the phone, and then it will be one or two weeks to order the battery, then you come back to install the battery after it arrives. Not sure why they do it that way, its a heck of a drive for me. Their phone # 084.700.1315. It is right beside the Apple iBeat store. Closed Monday, check their hours Link to comment Share on other sites More sharing options...
DMC1 Posted October 7, 2014 Share Posted October 7, 2014 ^ icare is in Central Shopping Mall in Chonburi as posted in the pinned thread at the top of the page, for those in this area. Link to comment Share on other sites More sharing options...
Deelectro Posted October 24, 2014 Share Posted October 24, 2014 There is one in Tuk Com. It appears to be new, Perhaps it moved. Anyways they only accept phones from SE Asia, so I'm skunked again Link to comment Share on other sites More sharing options...
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