Just in case you are in the same situation as me.....
Received the SMS and emails to say that on July 1st I would received a user id/password email.
Nothing.
Contacted the help desk via the KOL website - 'contact us'.
They said to call 1572.
(Then press 2 then 4 then 3.)
Called 1572, they answered quite quickly, and after a discussion, a wait, and another discussion, she said to go to my local branch and ask them.
She then added, if they do not know what to do, tell them to call us and we will tell them???
The help desk also explained that I did not have my personal account moved to a Biz account on 1st July because I am over 70 years old!!!
Soooo I trotted off to my local branch.
After the usual one hour wait, I was called to the counter.
I explained the situation.
Lots of questions back and forth and the girl eventually said - call head office.
I explained that head office said that you might say that and that you should call them and they will explain the solution to you.
She called head office.
The result.......
I can use the existing KOL personal website until 30th September.
I will then receive a user name/password on the 1st October for the Biz online website..
Maybe. (I will still be over 70 years old )