Yorkie

What problems have you had when attempting to report on-line?

It will be legal when you have a 90 day signed receipt which confirms when your next report is due. Irrespective of whether you reported in person or online.

My next report is due 3rd May 2022 and my extension of stay expires on 6th June 2022 therefore I shall report on-line before I apply for my extension. However, last year the Immigration Officer gave me a 90 day receipt from the date that I applied for my extension irrespective of the report date pinned in my passport. Each office/officer appears to just do what they wish.

90 days from approval. Must be an Isaan thing.

I haven't been able to report on line since my last extension was approved in May 2021. When the new site "opened" in December 2021 I tried to register but failed (did not receive an email or password). I tried again the following week and received the email confirmation and a password. My report date was 14th February 2022 so I tried to report online yesterday. Confirmation of receipt was almost immediate confirming that it was pending (09:00). I received a further email at 15:11 confirming acceptance and enclosing the lower part of a TM47 stipulating my next reporting date (90 days from approval). Surin Immigration.

I sent this email to Kasikorn yesterday: "I really don't understand what is going on. I am able to conduct 90% of my banking transactions currently using my home PCs and my home wi-fi. Up until this last week (and for the last 17 years) I have been able to conduct 100% of my banking transactions using my home PCs and my home wi-fi. However, I cannot now view details of my "shopping card" nor amend the limit without registering with K-Biz and to do that I am told I cannot use my home wi-fi because it is "not secure". I can transfer hundreds of thousands of Baht to numerous bank accounts using my PCs and home wi-fi but I cannot change the limit of my shopping card? Please don't tell me that you cannot respond by email because it is not secure. The information that I require should be available to all your customers. I cannot see how it would compromise my security. Please help me out here. Regards" The response today was: "Referring to your email in this case currently the K Online Debit Card service is under the updating process and the service will be available soon. If there is any other update the bank will announce the information for the customers once again. We truly apologize for the inconvenience caused." Doh!

My wife has data connection so she will attempt to do it. I only use my handphone as a phone.

I don't have "mobile data". Never had a need for it.

Today I received a telephone call from Head Office. She advised me to login on my handphone so I got my wife to do it. The first thing we were told is that we need to disable the wi-fi on the phone [OK was the only option]. We disabled wi-fi on the phone and was presented with "internet not available". [Again OK was the only option]. I've just spent almost an hour on the computer attempting to check that my Isle of Man bank had my correct email address so I cannot blame only the Thais. (I still don't know)

There has been no mention in any of my email responses to the effect that I should contact the local branch to set up the app.

To clarify, I went to my local Kasikorn sub branch a few years ago and asked for internet banking for our joint fixed deposit account. They said "not possible". I emailed head office and they stated that it was possible. I took the printed email response to the main branch in town and they also said "it's not possible" until they checked the email and then said "maybe they've changed it?" I'm still at a loss to who "they" are.

I have been using my PC for internet banking with Kasikorn Bank now for 17 years. I'm afraid I am now not sufficiently dexterous to efficiently use the tiny screen of a handphone for banking transactions. I could, of course, plug my desktop keyboard into my handphone but that would become a pain in the <deleted>. Why would I need to go to a branch? The employees at my local branches are not the most educated folks in this country.

I'm too long in the tooth to do that! Their latest email response: "Referring to your matter please be inform that currently to confirm the transaction on K BIZ we have provide the 2 options which is to receive the SMS OTP and scan the QR code on K PLUS which is our online banking service application and then you will be able to process the transaction like check for the card details or changing the limit by yourself directly." This, I'm afraid, is beyond me. I have only been offered one option which requires registering with K-Biz via handphone applications.

I have now received a response which explains how to access the "shopping card" menu. Obviously I've tried that and it still gives me a single option to register with K Plus, an action that I cannot perform on my PC. However, they advised "If the matter still persist in this case please kindly provide us your available mobile phone number and convenient date and time in order to let us coordinate with the concern department to contact you back on the bank business day to facilitate you regarding your request directly."

I did receive this response: "Dear Valued customer, due to a large number of emails received at the moment, it may cause the delay in services provided through email channel." I wonder why?

I have today sent this email: "Yesterday I emailed the above address regarding my Kbank shopping card, which since the system was changed I can neither access the details of same and can no longer change the financial limit. The response was that a response to this query should be accessed by telephone only as email is not secure. I rang the telephone number provided twice and both times received the response that there was not an operative available at that time. I also was told by a colleague that he had spent over 30 minutes awaiting a response before being disconnected. I cannot understand why advising me why I cannot access my shopping card details should constitute a breach of security. However, my shopping card expires at the end of January 2022 so I decided to apply for a new one (connected to a different account). That also is not possible under your new system. Please advise."

No such luck. "To Apply New K Online Debit Card will be available soon! Existing customers can normally make transactions." Except that I cannot amend my spending limit! They must have paid the Immigration Office to write the software!

I rang them twice yesterday Each time there was "no-one available to take my call". It appears that it's only the "shopping card" that's affected although I haven't tried to use it yet. The system will not let me "view the card details". My current card expires at the end of next month so I will try later to obtain a new one.

I appear to be able to pay bills and effect bank transfers from my PC. What I cannot do is view my "shopping card" details nor adjust the spending limit. I did send an email but received the response that email is not secure and I should telephone them.