As well as the problems mentioned here, I have had no live TV using two different brand android boxes, but can still access all channels on my Samsung tablet. Two requests for help have gone unanswered which I find to be entirely unacceptable. I have used HDPrime for many years but I'm now looking elsewhere, partly because of the technical issues but mainly because of the uncaring customer service.
If anyone has any insight as to why android boxes wont work but tablet still does, or, if there are any recommendations to a similar alternative service, I would be very interested to hear.