Airasia have no costumer service.
If there are problems it is almost impossible to talk to an employee. The Ai chat is garbage. If their “Move” website has been hacked, airasia should kindly compensate its customers. When it comes to compensation or refunds, Airasia has its pockets sewn shut. They are simply betting that customers will give up asserting their claims. The fact that when booking on their Move page, all extras such as insurance and extra luggage are automatically booked, even though you don't want them and you then have to laboriously deselect them, shows their bad company philosophy.